Technical support

Our technical support and sales administration teams

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A question about your licences?

Contact our sales administration team directly via this form.

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A question about technical support?

As of 14 May, you may not be able to log in to your firewall administration interface. The following message appears when you try to authenticate: Connection error: 200. Verify licence signature failed error.

You are concerned by the expiration of a certification authority and must follow the following procedure in order to regain control of the product and update it:

  • if your firewall is under maintenance, here is the procedure;
  • if your firewall is no longer under maintenance, here is the procedure;
  • and if necessary, you can contact our technical support at +33 3 59 30 16 85.

Need information about your Stormshield products? To facilitate the processing of your technical support requests, please submit and track your requests through the incident manager located in the MyStormshield private area. To access it, select the menu "Technical support / Manage cases / Follow up on a case".

This tool is the entry point for reporting and tracking issues raised with the Stormshield TAC. An RMA that has already been authorized will be tracked by e-mail in your MyStormshield area under the menu "Exchange / Track an exchange".

You may also call the following number: +33 (0) 9 69 329 129. However, in order to provide the best possible service, we recommend using this mode of communication only to follow up on issues reported via MyStormshield beforehand.