Maintenance

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We’re here to help you respond to the unexpected. For other issues, you can rely on our manufacturer expertise and the preventive principle of computer maintenance. With this service, you can anticipate possible problems and replace your products as quickly as possible.

Maintenance, service and security packages

Our maintenance packages are simple and tailored to specific uses: they ensure that the protection systems essential to the continuity of your activities are constantly updated.

In addition to the hardware and/or software maintenance described below, they include the following features:

  • access to technical support either directly or via our network of partners;
  • software patches and updates;
  • continuous updates for security engines.

Hardware maintenance of SNS equipment

All our packs include hardware maintenance approaches for physical products (Stormshield Network Security boxes), plus à la carte services to enhance your maintenance offers.

  • Remote Office Security Pack: offered specifically for the protection of small remote sites, connected directly to their central site via a VPN tunnel.
  • UTM Security Pack: for companies seeking unified protection against web and email-borne threats and control over user browsing activities.
  • Premium UTM Security Pack: this pack is aimed at companies with demanding security requirements. It delivers the best technologies for countering the most advanced attacks.
  • Enterprise Security Pack: designed for companies with separate protection solutions for each security function, this pack combines the added value of Stormshield Network Security firewalls with Next-Generation Firewall features.

Software maintenance & vendor expertise

Software patches and updates sometimes simply provide security fixes; other times, they deliver major product upgrades.

The watchword of the teams: an evolutionary approach to achieve performance gains!

Hardware exchanges and à la carte services

In the event of a hardware failure in one of our products, it is simply exchanged for a similar replacement product thanks to the manufacturer’s guarantee.

Security services can be subscribed to in à la carte fashion to complement a pack: advanced antivirus with emulation technology, URL filtering, Extended Web Control, Vulnerability Manager... you can upgrade your security solution and adapt it to your needs.

Industry-specific offers

We have designed two security packs dedicated to the specific characteristics of industrial infrastructures.