Technical support Return Material Authorization

To ensure your request is correctly processed, please register your technical support enquiries through the issue tracker located in the "MyStormshield" customer area at You will find the relevant section under Technical support / Manage cases / Follow up on a case.

This tool is the entry point for reporting and tracking issues raised with the STORMSHIELD TAC. An RMA that has already been authorized will be tracked by e-mail in your MyStormshield customer area at under "Exchange/Track an exchange".

You may also call the following number: +33 (0) 9 69 329 129. However, in order to provide the best possible service, we recommend using this mode of communication only to follow up on issues reported via MyStormshield beforehand.