To ensure your request is correctly processed, please register your technical support enquiries through the issue tracker located in the "MyStormshield" customer area at

You will find the relevant section under Technical support / Manage cases / Follow up on a case.

This tool is the entry point for reporting and tracking issues raised with the STORMSHIELD TAC.

You may also call the following number: +33 (0) 9 69 329 129

However, in order to provide the best possible service, we recommend using this mode of communication only to follow up on issues reported via MyStormshield beforehand.