As the leading publisher and a key European player in the cybersecurity market, Stormshield is a subsidiary of Airbus Defence and Space Cyber Programmes, offering innovative security solutions to protect networks, workstations, and data. To continue our growth, we are looking for new talent and are recruiting a Software Support Technician, regardless of socio-economic background, age, race, ethnicity, physical ability, neurodiversity, gender, sexual orientation or any other characteristic
Software Support Technician: Job Overview
- Position: Software Support Technician
- Team: Technical Assistance Center (TAC)
- Type: Permanent Contract
- Location: Lyon (France)
Software Support Technician: Experience and Skills
️⭐Who we are looking for?
Within the TAC team, Houari is looking for a Software Support Technician. Your role will be to assist our clients in using the applications made available to them.
✏️What is the job description for the Software Support Technician?
- Managing assistance tickets and client requests;
- Analyzing technical and functional problems to resolve them;
- Qualifying client requests and problems;
- Identifying opportunities for improvement and evolution of our products and making recommendations;
- Collaborating with the Quality and R&D teams to resolve problems and take into account client feedback in product development;
- Writing procedures and updating the internal knowledge base.
Software Support Technician: Why Choose Stormshield?
💻 Which product?
You will work on our different software solutions.
For more information: Stormshield Endpoint Protection
For more information: Stormshield Data Security
For more information: Stormshield Log Supervisor.
🔗 What team for the Software Support Technician?
The TAC is a hub of exchange with the different marketing, R&D, and sales teams at Stormshield; you will never walk alone! Following the evolution of our products during meetings with the R&D teams will also allow you to improve your knowledge of cybersecurity and become a true expert.
✔️ Recruitment Process
- An initial exchange with William, in charge of recruitment, to discuss your current activities and how to work together.
- A technical interview with Houari, the manager, who will present the position, team, and missions in more depth.
- An HR interview with William and Alain, Deputy General Manager, to present Stormshield as a whole and the various benefits
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