Soporte técnico

By responding to you quickly and efficiently, we’re playing our part in ensuring your cyber-serenity. Even in the most complex situations, Stormshield technical support is at your side to ensure continuity of service and to protect your users and infrastructure as well as possible.

A support offer built into our solutions

Stormshield technical support covers all our software and hardware solutions.

Level 1 support is open to all our end customers and partners; level 2 support is reserved for our certified customers and partners.

Guaranteed expertise from the publisher

Our technical support works closely with our R&D teams to respond to any security and/or usage difficulties you may encounter and to give you the benefit of all our expertise.

Availability tailored to your business needs

You’ll benefit from dedicated customer technical support and assistance from our France-based teams for each of our three product ranges (SNS, SES, SDS). This technical assistance service is available in English and French.

Internationally, we offer you local support through our partner teams in more than 40 countries and local Stormshield teams.

Do you have a question or special maintenance requirement regarding Stormshield products? Click here.

Do you have a question or a special requirement regarding support for our SNS, SES or SDS products? Go to your secure MyStormshield area to open a ticket.

Do you have a question? Our technical support is here for you on +33 (0) 9 69 329 129 (Monday to Friday, from 8am to 7pm – French time).