{"id":316719,"date":"2017-04-26T09:42:02","date_gmt":"2017-04-26T08:42:02","guid":{"rendered":"https:\/\/www.stormshield.com\/contattateci\/support-technique\/"},"modified":"2026-07-15T08:55:55","modified_gmt":"2026-07-15T07:55:55","slug":"supporto-tecnico","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/it\/contattateci\/supporto-tecnico\/","title":{"rendered":"Supporto tecnico"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" background_color=\"#5b5c5f\" padding_top=\"150\" padding_bottom=\"150\"][vc_column][vc_column_text css=\"\"]<\/p>\n<h1><span style=\"color: #ffffff;\"><strong>I nostri team di assistenza tecnica<\/strong><\/span><\/h1>\n<p><span style=\"color: #ffffff;\">A vostra disposizione<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_top=\"50\" padding_bottom=\"50\"][vc_column width=\"5\/6\"][vc_column_text css=\"\"]<span style=\"color: #000; font-size: 1.1em;\">Desiderate ricevere informazioni sui prodotti Stormshield? Per facilitare l\u2019elaborazione delle vostre richieste di assistenza, siete pregati di inoltrare e seguire tali richieste tramite il sistema di gestione degli incidenti che si trova <strong>nell\u2019area privata di MyStormshield.<\/strong> Per accedervi, selezionare il menu \"<em>Technical support \/ Manage cases<\/em>\".<\/span><\/p>\n<p><span style=\"color: #000; font-size: 1.1em;\"><strong>Questo strumento costituisce il punto di accesso e di tracciamento degli incidenti aperti tramite l'assistenza tecnica Stormshield (TAC).<\/strong> Per un RMA (<em>Return Material Authorization<\/em>) gi\u00e0 autorizzato, il follow-up sar\u00e0 effettuato via e-mail sul vostro spazio MyStormshield tramite il menu \"<em>Exchange \/ Track an exchange<\/em>\".<\/span><\/p>\n<p><span style=\"color: #000; font-size: 1.1em;\">Il nostro team di assistenza tecnica \u00e8 disponibile anche <strong>telefonicamente al numero +33 (0) 9 69 329 129.<\/strong> Tuttavia, per garantire un servizio di qualit\u00e0, vi consigliamo di utilizzare questo metodo di comunicazione solo per dare seguito agli incidenti gi\u00e0 segnalati sul vostro spazio mystormshield.eu.<\/span>[\/vc_column_text][vc_empty_space]<a  itemprop=\"url\" href=\"https:\/\/mystormshield.eu\/\" target=\"_blank\"  class=\"qbutton  default\" style=\"\">Accedere a MyStormshield<i class=\"qode_icon_font_awesome fa fa-angle-right qode_button_icon_element\"><\/i><\/a>[vc_empty_space][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; background_color=&#8221;#5b5c5f&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;150&#8243;][vc_column][vc_column_text css=&#8221;&#8221;] I nostri team di assistenza tecnica A vostra disposizione[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_top=&#8221;50&#8243; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]Desiderate ricevere informazioni sui prodotti Stormshield? Per facilitare l\u2019elaborazione delle vostre richieste&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":316698,"menu_order":372,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-316719","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza Tecnica - Contattaci<\/title>\n<meta name=\"description\" content=\"Hai una domanda sui prodotti Stormshield? 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