{"id":23076,"date":"2017-04-26T09:42:02","date_gmt":"2017-04-26T08:42:02","guid":{"rendered":"https:\/\/www.stormshield.com\/?page_id=23076\/"},"modified":"2024-06-24T10:41:26","modified_gmt":"2024-06-24T09:41:26","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/fr\/contact\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" background_color=\"#5b5c5f\" padding_top=\"150\" padding_bottom=\"150\"][vc_column][vc_column_text]<\/p>\n<h1><span style=\"color: #ffffff;\"><strong>Notre support technique et nos \u00e9quipes d'administration des ventes<\/strong><\/span><\/h1>\n<p><span style=\"color: #ffffff;\">\u00c0 votre disposition<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_top=\"50\" padding_bottom=\"50\"][vc_column width=\"1\/2\"]<span class=\"separator_with_icon\" style=\"color:#5b5c5f\"><i class=\"fa fa-id-badge\"><\/i><\/span>[vc_column_text]<\/p>\n<p style=\"text-align: left;\"><span style=\"text-transform: uppercase; font-size: 30pt; color: #000;\">Une question <strong>sur vos licences\u00a0?<\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Contactez directement nos \u00e9quipes d'administration des ventes via ce formulaire.<\/p>\n<p>[\/vc_column_text][vc_empty_space]<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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Vous pourrez \u00e0 tout moment utiliser le lien de d\u00e9sabonnement int\u00e9gr\u00e9 dans nos e-mails. Pour en savoir plus sur la gestion de vos donn\u00e9es et vos droits, <a href=\"https:\/\/www.stormshield.com\/fr\/donnees-personnelles\/\">acc\u00e9dez \u00e0 notre page d\u00e9di\u00e9e<\/a>.<\/em>[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"]<span class=\"separator_with_icon\" style=\"color:#5b5c5f\"><i class=\"fa fa-microchip\"><\/i><\/span>[vc_column_text]<\/p>\n<p style=\"text-align: left;\"><span style=\"text-transform: uppercase; font-size: 30pt; color: #000;\">Une question <strong>pour le support technique ?<\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=\"10px\"][vc_column_text css=\"\"]<\/p>\n<p style=\"text-align: left;\">Besoin d'un renseignement sur vos produits Stormshield ? Pour faciliter le traitement de vos demandes aupr\u00e8s du support technique, nous vous prions de soumettre et de suivre vos requ\u00eates par le biais du gestionnaire d\u2019incidents situ\u00e9 <strong>dans l\u2019espace priv\u00e9\u00a0MyStormshield<\/strong>. Pour y acc\u00e9der, s\u00e9lectionnez le menu \u00ab\u00a0<em>Support technique \/ Gestion des tickets<\/em>\u00a0\u00bb.<\/p>\n<p style=\"text-align: left;\"><strong>Cet outil est le point d'entr\u00e9e et de suivi des incidents ouverts aupr\u00e8s du support technique Stormshield (TAC).<\/strong> Pour un RMA (<em>Return Material Authorization<\/em>) d\u00e9j\u00e0 autoris\u00e9, le suivi se fera par e-mail sur votre espace MyStormshield via le menu \u00ab <em>\u00c9change \/ Suivi des \u00e9changes<\/em> \u00bb.<\/p>\n<p>Notre support technique est \u00e9galement disponible par t\u00e9l\u00e9phone au <strong>+33 (0) 9 69 329 129<\/strong>. Cependant, afin de pouvoir assurer un service de qualit\u00e9, il est recommand\u00e9 de n'utiliser ce mode de communication que pour le suivi d\u2019incidents d\u00e9j\u00e0 remont\u00e9s sur votre espace mystormshield.eu.[\/vc_column_text][vc_empty_space]<a  itemprop=\"url\" href=\"https:\/\/mystormshield.eu\/\" target=\"_blank\"  class=\"qbutton  default\" style=\"\">Acc\u00e9der \u00e0 MyStormshield<i class=\"qode_icon_font_awesome fa fa-angle-right qode_button_icon_element\"><\/i><\/a>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb#5b5c5f\u00a0\u00bb padding_top=\u00a0\u00bb150&Prime; padding_bottom=\u00a0\u00bb150&Prime;][vc_column][vc_column_text] Notre support technique et nos \u00e9quipes d&rsquo;administration des ventes \u00c0 votre disposition[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb padding_top=\u00a0\u00bb50&Prime; padding_bottom=\u00a0\u00bb50&Prime;][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text] Une question sur vos licences\u00a0? [\/vc_column_text][vc_empty_space height=\u00a0\u00bb10px\u00a0\u00bb][vc_column_text] Contactez directement nos&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10362,"menu_order":372,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23076","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support technique - Contactez-nous | Stormshield<\/title>\n<meta name=\"description\" content=\"Une question sur vos licences ? 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