{"id":23076,"date":"2017-04-26T09:42:02","date_gmt":"2017-04-26T08:42:02","guid":{"rendered":"https:\/\/www.stormshield.com\/?page_id=23076\/"},"modified":"2026-07-15T08:28:56","modified_gmt":"2026-07-15T07:28:56","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/fr\/contact\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"

[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" background_color=\"#5b5c5f\" padding_top=\"150\" padding_bottom=\"150\"][vc_column][vc_column_text css=\"\"]<\/p>\n

Notre support technique<\/strong><\/span><\/h1>\n

\u00c0 votre disposition<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_top=\"50\" padding_bottom=\"50\"][vc_column width=\"5\/6\"][vc_column_text css=\"\"]Besoin d'un renseignement sur vos produits Stormshield ? Pour faciliter le traitement de vos demandes aupr\u00e8s du support technique, nous vous prions de soumettre et de suivre vos requ\u00eates par le biais du gestionnaire d\u2019incidents situ\u00e9 dans l\u2019espace priv\u00e9\u00a0MyStormshield<\/strong>. Pour y acc\u00e9der, s\u00e9lectionnez le menu \u00ab\u00a0Support technique \/ Gestion des tickets<\/em> \u00bb.<\/span><\/p>\n

Cet outil est le point d'entr\u00e9e et de suivi des incidents ouverts aupr\u00e8s du support technique Stormshield (TAC).<\/strong> Pour un RMA (Return Material Authorization<\/em>) d\u00e9j\u00e0 autoris\u00e9, le suivi se fera par e-mail sur votre espace MyStormshield via le menu \u00ab \u00c9change \/ Suivi des \u00e9changes<\/em> \u00bb.<\/span><\/p>\n

Notre support technique est \u00e9galement disponible par t\u00e9l\u00e9phone au +33 (0) 9 69 329 129<\/strong>. Cependant, afin de pouvoir assurer un service de qualit\u00e9, il est recommand\u00e9 de n'utiliser ce mode de communication que pour le suivi d\u2019incidents d\u00e9j\u00e0 remont\u00e9s sur votre espace mystormshield.eu.<\/span>[\/vc_column_text][vc_empty_space]Acc\u00e9der \u00e0 MyStormshield<\/i><\/a>[vc_empty_space][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb background_color=\u00a0\u00bb#5b5c5f\u00a0\u00bb padding_top=\u00a0\u00bb150″ padding_bottom=\u00a0\u00bb150″][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Notre support technique \u00c0 votre disposition[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb padding_top=\u00a0\u00bb50″ padding_bottom=\u00a0\u00bb50″][vc_column width=\u00a0\u00bb5\/6″][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Besoin d’un renseignement sur vos produits Stormshield ? Pour faciliter le traitement de vos demandes…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10362,"menu_order":372,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-23076","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport Technique - Contactez-nous<\/title>\n<meta name=\"description\" content=\"Une question sur vos produits Stormshield ? 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