{"id":10919,"date":"2016-08-19T13:51:25","date_gmt":"2016-08-19T12:51:25","guid":{"rendered":"https:\/\/www.stormshield.com\/fr\/?page_id=10919"},"modified":"2025-04-15T07:25:40","modified_gmt":"2025-04-15T06:25:40","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/fr\/besoin-accompagnement\/services\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"

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Une r\u00e9activit\u00e9 au service de votre s\u00e9curit\u00e9 avec le <\/span><\/span>support technique Stormshield<\/span><\/span><\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_bottom=\"50\" css=\".vc_custom_1697804221509{background-color: #ffffff !important;}\" padding_top=\"50\"][vc_column][vc_row_inner row_type=\"row\" type=\"full_width\" text_align=\"left\" css_animation=\"\" background_color=\"#f9f9f9\" css=\".vc_custom_1697805785032{padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;}\"][vc_column_inner width=\"2\/3\"][vc_column_text]<\/p>\n

Une offre int\u00e9gr\u00e9e \u00e0 nos solutions<\/span><\/h2>\n

Vous r\u00e9pondre vite et de mani\u00e8re efficace contribue \u00e0 assurer votre cyber-s\u00e9r\u00e9nit\u00e9. M\u00eame face aux situations les plus complexes, le support technique Stormshield<\/a> est \u00e0 vos c\u00f4t\u00e9s pour garantir la continuit\u00e9 de service et prot\u00e9ger au mieux vos utilisateurs et vos infrastructures.<\/span><\/p>\n

Le support technique Stormshield couvre l\u2019ensemble de nos solutions logicielles et mat\u00e9rielles. Le support niveau 1 est ouvert \u00e0 l\u2019ensemble de nos clients finaux et partenaires, le support niveau 2 \u00e9tant r\u00e9serv\u00e9 \u00e0 nos clients et partenaires certifi\u00e9s.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"456823\" img_size=\"medium\" alignment=\"center\" qode_css_animation=\"\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_bottom=\"50\"][vc_column width=\"2\/3\" css=\".vc_custom_1744698338117{padding-right: 32px !important;padding-left: 32px !important;}\"][vc_column_text]<\/p>\n

Une disponibilit\u00e9 adapt\u00e9e \u00e0 votre activit\u00e9<\/span><\/h2>\n

Vous b\u00e9n\u00e9ficiez d\u2019une assistance et d\u2019un support technique client d\u00e9di\u00e9s de la part de nos \u00e9quipes bas\u00e9es en France pour chacune de nos trois gammes de produit (SNS<\/a>, SES<\/a>, SDS<\/a>). Ce service d\u2019assistance technique est disponible en fran\u00e7ais et en anglais. \u00c0 l\u2019international, nous vous proposons un support de proximit\u00e9 via les \u00e9quipes de nos partenaires<\/a> dans plus de 40 pays et les \u00e9quipes Stormshield locales.<\/span><\/p>\n

Une question ou un besoin particulier en mati\u00e8re de maintenance sur les produits Stormshield\u00a0? Contactez-nous<\/a>. Pour toute question ou besoin sp\u00e9cial sur le support de nos produits SNS, SES ou SDS, rendez-vous sur votre espace s\u00e9curis\u00e9 MyStormshield<\/a> pour ouvrir un ticket.<\/span>[\/vc_column_text][vc_empty_space]Maintenance<\/i><\/a>[vc_empty_space height=\"12px\"]MyStormshield<\/i><\/a>[\/vc_column][vc_column width=\"1\/3\" css=\".vc_custom_1697803119835{padding-top: 24px !important;padding-right: 24px !important;padding-bottom: 24px !important;padding-left: 24px !important;background-color: #060051 !important;}\"][vc_column_text]La garantie de l'expertise \u00e9diteur<\/strong><\/span><\/p>\n

Notre support technique collabore \u00e9troitement avec nos \u00e9quipes R&D pour r\u00e9pondre aux difficult\u00e9s de s\u00e9curit\u00e9 et\/ou d\u2019utilisation auxquelles vous seriez confront\u00e9s et vous faire b\u00e9n\u00e9ficier de l\u2019ensemble de notre expertise.<\/span>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_bottom=\"50\" css=\".vc_custom_1697804221509{background-color: #ffffff !important;}\" padding_top=\"50\"][vc_column][vc_row_inner row_type=\"row\" type=\"full_width\" text_align=\"left\" css_animation=\"\" background_color=\"#f9f9f9\" css=\".vc_custom_1697805747463{padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;}\"][vc_column_inner][vc_column_text]Une question ? Notre support technique vous r\u00e9pond au +33 (0) 9 69 329 129 (du lundi au vendredi, de 8h \u00e0 19h \u2013 heures fran\u00e7aises). Ou contactez-nous par e-mail<\/a>.<\/span>[\/vc_column_text][vc_empty_space]Contact<\/i><\/a>[vc_empty_space][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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