{"id":205203,"date":"2017-04-26T09:42:02","date_gmt":"2017-04-26T08:42:02","guid":{"rendered":"https:\/\/www.stormshield.com\/contacto\/technical-support\/"},"modified":"2026-07-15T08:59:10","modified_gmt":"2026-07-15T07:59:10","slug":"soporte-tecnico","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/es\/contacto\/soporte-tecnico\/","title":{"rendered":"Soporte t\u00e9cnico"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" background_color=\"#5b5c5f\" padding_top=\"150\" padding_bottom=\"150\"][vc_column][vc_column_text]<\/p>\n<h1><span style=\"color: #ffffff;\"><strong>Nuestros equipos de soporte t\u00e9cnico y administraci\u00f3n de ventas<br \/>\n<\/strong><\/span><\/h1>\n<p><span style=\"color: #ffffff;\">A tu disposici\u00f3n<br \/>\n<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_top=\"50\" padding_bottom=\"50\"][vc_column width=\"5\/6\"][vc_column_text css=\"\"]<span style=\"color: #000; font-size: 1.1em;\">\u00bfNecesitas informaci\u00f3n sobre tus productos Stormshield? Para facilitar la tramitaci\u00f3n de tus peticiones de asistencia t\u00e9cnica, por favor, env\u00eda y haz el seguimiento de tus consultas a trav\u00e9s del gestor de incidencias situado en el <strong>\u00e1rea privada MyStormshield<\/strong>. Para acceder a ella, selecciona el men\u00fa \u00ab<em>Technical support \/ Manage cases<\/em>\u00bb.<\/span><\/p>\n<p><span style=\"color: #000; font-size: 1.1em;\"><strong>Esta herramienta es el punto de entrada y seguimiento de las incidencias abiertas con la Asistencia t\u00e9cnica de Stormshield (TAC).<\/strong> Para un RMA (Return Material Authorization) ya autorizado, el seguimiento se har\u00e1 por correo electr\u00f3nico en tu \u00e1rea MyStormshield a trav\u00e9s del men\u00fa \u00ab<em>Exchange \/ Track an exchange<\/em>\u00bb.<\/span><\/p>\n<p><span style=\"color: #000; font-size: 1.1em;\">Nuestro soporte t\u00e9cnico tambi\u00e9n est\u00e1 disponible por tel\u00e9fono llamando al <strong>+33 (0) 9 69 329 129<\/strong>. Sin embargo, para poder ofrecer un servicio de calidad, se recomienda utilizar este m\u00e9todo de comunicaci\u00f3n \u00fanicamente para el seguimiento de las incidencias ya comunicadas en tu \u00e1rea mystormshield.eu.<\/span>[\/vc_column_text][vc_empty_space]<a  itemprop=\"url\" href=\"https:\/\/mystormshield.eu\/\" target=\"_blank\"  class=\"qbutton  default\" style=\"\">MyStormshield<i class=\"qode_icon_font_awesome fa fa-angle-right qode_button_icon_element\"><\/i><\/a>[vc_empty_space][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbgrid\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb background_color=\u00bb#5b5c5f\u00bb padding_top=\u00bb150&#8243; padding_bottom=\u00bb150&#8243;][vc_column][vc_column_text] Nuestros equipos de soporte t\u00e9cnico y administraci\u00f3n de ventas A tu disposici\u00f3n [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbgrid\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb padding_top=\u00bb50&#8243; padding_bottom=\u00bb50&#8243;][vc_column width=\u00bb5\/6&#8243;][vc_column_text css=\u00bb\u00bb]\u00bfNecesitas informaci\u00f3n sobre tus productos Stormshield? Para facilitar la&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":205185,"menu_order":372,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-205203","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Asistencia T\u00e9cnica - Contacto<\/title>\n<meta name=\"description\" content=\"\u00bfTiene alguna pregunta sobre sus licencias? 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