{"id":23078,"date":"2017-04-26T09:42:02","date_gmt":"2017-04-26T08:42:02","guid":{"rendered":"https:\/\/www.stormshield.com\/?page_id=23078\/"},"modified":"2026-07-15T08:52:23","modified_gmt":"2026-07-15T07:52:23","slug":"technischer-support","status":"publish","type":"page","link":"https:\/\/www.stormshield.com\/de\/kontakt\/technischer-support\/","title":{"rendered":"Technischer Support"},"content":{"rendered":"

[vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" background_color=\"#5b5c5f\" padding_top=\"150\" padding_bottom=\"150\"][vc_column][vc_column_text css=\"\"]<\/p>\n

Unsere Teams vom Technischen Support<\/strong><\/span><\/h1>\n

Kontakt<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\"\" row_type=\"row\" use_row_as_full_screen_section=\"no\" type=\"grid\" angled_section=\"no\" text_align=\"left\" background_image_as_pattern=\"without_pattern\" z_index=\"\" padding_top=\"50\" padding_bottom=\"50\"][vc_column width=\"5\/6\"][vc_column_text css=\"\"]Ben\u00f6tigen Sie eine Auskunft \u00fcber Ihre Stormshield-Produkte? Um die Bearbeitung Ihrer Anfragen an den technischen Support zu erleichtern, bitten wir Sie, Ihre Anfragen \u00fcber den Incident Manager im privaten Bereich von MyStormshield<\/strong> einzureichen und zu verfolgen. Um darauf zuzugreifen, w\u00e4hlen Sie das Men\u00fc \u201eTechnical support \/ Manage cases<\/em>\u201c.<\/span><\/p>\n

Dieser Bereich ist der Einstiegspunkt und erm\u00f6glicht die Verfolgung von offenen Kundenvorg\u00e4ngen im Stormshield-Fehlerbearbeitungssystem.<\/strong> F\u00fcr eine bereits genehmigte R\u00fccksendung erfolgt die Verfolgung per E-Mail oder in Ihrem Bereich mystormshield.eu via \u00fcber das Men\u00fc \u201eExchange\/Track an exchange<\/em>\u201c.<\/span><\/p>\n

Unser technischer Support ist auch telefonisch unter +33 (0) 9 69 329 129<\/strong> verf\u00fcgbar. Um die Qualit\u00e4t des Supports zu gew\u00e4hrleisten, wird aber empfohlen, nur dann einen Telefonanruf zu verwenden, wenn der Supportfall bereits in Ihrem mystormshield.eu-Bereich eingetragen wurde.<\/span>[\/vc_column_text][vc_empty_space]Zugang zu MyStormshield<\/i><\/a>[vc_empty_space][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“grid“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“ z_index=““ background_color=“#5b5c5f“ padding_top=“150″ padding_bottom=“150″][vc_column][vc_column_text css=““] Unsere Teams vom Technischen Support Kontakt[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=““ row_type=“row“ use_row_as_full_screen_section=“no“ type=“grid“ angled_section=“no“ text_align=“left“ background_image_as_pattern=“without_pattern“ z_index=““ padding_top=“50″ padding_bottom=“50″][vc_column width=“5\/6″][vc_column_text css=““]Ben\u00f6tigen Sie eine Auskunft \u00fcber Ihre Stormshield-Produkte? Um die Bearbeitung Ihrer Anfragen an den technischen…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10364,"menu_order":372,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-23078","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTechnischer Support - Kontaktieren Sie uns<\/title>\n<meta name=\"description\" content=\"Haben Sie eine Frage zu Ihren Produkten? 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